SAP CRM
Mode of Training
Class room
System Access can also be arranged on request: 24/7, 6 Months
Content and Learning
SAP CRM Overview
- Overview of SAP CRM
- Navigation
- SAP CRM Function & Architecture
Base Customisation
- Business Partner
- Organizational model
- Contract Management
- Product master
- Business Transactions
- Activity management
- Partner determination
- Actions
- Pricing in CRM
- CRM billing
Middleware
- Replication administration
- Data exchange
- monitoring
- Error handling
Specilization 1: Sales
- Introduction to Sales Scenarios
- Opportunity Management
- Copy Control
- General Quotation and Order Management Process
- Quotation Management
- Order Management
- Special functions in quotation and order management Contract Management
Specialization 2: Interaction Centre
- Interaction centre overview
- Agent fucnitons
- Agent inbox
- Communication Architecture
- IC management
- Category Modeler
- Rule Modeler
Specilization 3: UI Concepts
- Business role creation
- Authorizations
- Navigation Bar & Transaction Launcher Concepts
- Model & BOL Browser Concepts
- UI Configuration
- Easy Enhancement Workbench
- component Enhancement
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